Gold99 Terms & Conditions — Know the Rules Before You Play

Welcome to Gold99. These Terms & Conditions form a legally binding agreement between Gold99 and all its users. By registering or using the Gold99 platform, you are deemed to have accepted these terms.

Gold99's Terms & Conditions have been designed with Bangladesh players specifically in mind. Our goal is to ensure a fair, safe, and transparent gaming environment for every user. If any part of these terms is unclear, please reach out to our support team.

Registration on Gold99 requires accurate and truthful information. Gold99 reserves the right to close any account created using false or misleading details at any time. Each individual may register only one account.

• The name, address, and mobile number provided during registration must be accurate.
• Creating multiple accounts from the same device or IP address is strictly prohibited.
• Keeping your account password confidential is entirely your responsibility.
• If you notice any unauthorized access to your account, please notify us immediately.
• Sharing or selling your account to anyone else is strictly prohibited.

Gold99 reserves the right to carry out identity verification (KYC) on any account. A national ID, passport, or other supporting documents may be requested. Withdrawals may be placed on hold until verification is complete.

You must be at least 18 years old to participate on the Gold99 platform. Gaming is strictly prohibited for minors. Gold99 may request age verification documents at any time.

By registering on Gold99, you confirm that you are 18 or older and are voluntarily participating on this platform. If a parent or guardian suspects their child is using this platform, please contact us immediately.

Deposits and withdrawals on Gold99 can be made via bKash, Nagad, and Rocket. All transactions are processed through a secure, encrypted system. Deposits are typically credited to your account within a few minutes.

• The minimum deposit amount may vary depending on the payment method.
• Account verification (KYC) must be completed before a withdrawal can be processed.
• Withdrawals are typically processed within 24–72 hours.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals to third-party bank accounts are strictly prohibited.
• Gold99 may place suspicious transactions on hold pending verification.

Gold99's bonus and promotional offers are specially designed for players. It is important to review the specific terms before using any of these bonuses.

• Each bonus offer has its own wagering requirements that must be met before a withdrawal can be made.
• The same bonus cannot be claimed more than once.
• Bonus funds cannot be withdrawn directly — you must first place the required amount in bets.
• Expired bonus offers will be automatically cancelled.
• Gold99 reserves the right to modify or cancel any bonus offer.
• Accounts found misusing promotional benefits may be suspended.

The welcome bonus is available to newly registered members only. It will be credited to your account after your first deposit. Full terms for each promotion are available on our On the Promotions page will be visible.

All games on Gold99 operate using certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial. There is no possibility of any game result being predetermined.

• If a disconnection occurs during a game, the game state will be saved and the result will still apply.
• In the event of a technical error affecting a game result, Gold99's decision will be considered final.
• Using bots or automated software to play games is strictly prohibited.
• If any player attempts to cheat or manipulate the system, their account will be closed immediately.
• In Live Casino games, the dealer's decision is final.

Gold99's game providers are regularly audited by independent third-party firms. We always ensure every player has an equal and fair chance.

Gold99 believes gaming should be purely a source of entertainment, never a cause of addiction. We are deeply committed to responsible gaming and have put several protective measures in place to support that.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a chosen period of time.
• Cooling-Off Period: Take a break from 24 hours up to 30 days.
• Reality Check: Your playing time and spending details will be displayed at set intervals.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. For more information, visit our Responsible Gaming View page.

Gold99 takes the privacy of users' personal information very seriously. Our 256-bit SSL encryption keeps all data fully protected. We never sell personal information to third parties.

• Information provided during registration is used solely for account management purposes.
• Payment information is stored on a separate, secured server.
• Information may be disclosed to authorities when legally required.

For our full privacy policy, please see our Privacy Policy Available on the page.

Gold99 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• If the Terms & Conditions are violated.
• If an account was registered using false information.
• If multiple accounts are found to be operated by the same person.
• If evidence of bonus abuse or fraud is found.
• If money laundering or illegal activity is suspected.
• If identified as a minor.

Players may also request account closure at any time by contacting the support team.

Any dispute between Gold99 and a user will first be addressed through mutual discussion. If you have a complaint, please reach out to our support team — we aim to respond within 48 hours.

• Any complaints regarding game results must be submitted within 7 days.
• Payment disputes must be raised within 14 days.
• Gold99's system logs and records will be treated as conclusive evidence.

If a dispute cannot be resolved through discussion, Gold99 may arrange for settlement through an independent third party.

Gold99 reserves the right to update these Terms & Conditions at any time. Users will be notified via email or through the platform before changes take effect. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or feedback, please contact our support team: [email protected]