Gaming at Gold99 is all about fun and excitement — and it stays that way when kept in check. We want you to enjoy gaming within your limits, spend quality time with family, and look after your mental and financial wellbeing.
Gaming is a form of entertainment — something to enjoy for fun, not a source of stress or financial strain. Responsible gaming at Gold99 means every player can set their own time and spending limits.
Many people in Bangladesh see gaming as a form of entertainment. But sometimes what starts as fun can turn into a habit, and that's where problems begin. Gold99 doesn't want any player to go down that path, which is why we offer a range of tools and support measures.
The heart of responsible gaming is this — let gaming be a small, enjoyable part of your life, not your whole life. Set your budget, accept losses gracefully, and never chase wins. Gold99 is always here to support you in playing responsibly.
Following Gold99's responsible gaming policy isn't just about your own wellbeing — it's about the happiness of your family and loved ones too. We believe balanced gaming habits are what bring genuine, lasting enjoyment.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to seek support.
Features Gold99 offers to keep your gaming experience safe
Decide how much you want to deposit daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.
Set a maximum duration for each gaming session. Once the time is up, Gold99 will automatically send you a reminder and, if needed, end the session.
You can take a break from gaming anytime, from 24 hours up to 6 weeks. During this period, your account stays active but gameplay will be disabled.
If you need an extended break, you can fully exclude yourself for anywhere from 6 months to 5 years. During this period, your account will not be accessible under any circumstances.
Set a cap on how much you can lose within a given period. Once that limit is reached, your gaming session will automatically stop.
If you run into gaming-related problems, our support team is always ready to help. Reach out via live chat or email — we're here to support, not to judge.
Setting up responsible gaming tools at Gold99 is simple. You can define your own gaming limits in just a few steps.
Log in to your Gold99 account and click on the profile icon.
From the Settings menu, select the "Responsible Gaming" option.
Set a deposit limit, session time, loss limit, or a break — whatever you need.
Confirm your limits after setting them. Lowering a deposit limit takes effect immediately; increasing it requires 24 hours.
Self-Exclusion at Gold99 is a powerful protective measure. See the details for each available duration below:
| Break Type | Duration | Account | Status |
|---|---|---|---|
| Cooling-Off | 24 Hours – 6 Weeks | Will remain active | Light |
| Short-Term Exclusion | 6 Months | Will be locked | Medium |
| Long-Term Exclusion | 1 – 3 Years | Will be locked | Strong |
| Permanent Exclusion | 5 Years+ | Permanent Closure | Maximum |
The first step to responsible gaming is recognizing the warning signs yourself. Watch out for the following:
Responsible gaming at Gold99 means following these tips. Stick to them and gaming stays enjoyable every time.
Most frequently asked questions about responsible gaming
Join Gold99 and use our responsible gaming tools for a safe and enjoyable experience. Your control, your fun.
18+ only. Play responsibly. Gaming is for entertainment, not a source of income.