Gold99 Privacy Policy — How We Keep Your Information Safe

Welcome to Gold99. Our privacy policy is a cornerstone of the relationship between us. By using the Gold99 platform, you are considered to have agreed to this privacy policy.

We believe every player's personal information belongs to them. Gold99's privacy policy was built to honor that value. Your name, address, payment details, and any other personal data — we handle all of it with the utmost care.

This privacy policy has been written in plain language with Bangladesh players in mind. If any part is unclear, our support team is always ready to help.

Gold99 collects only the information genuinely needed to operate the platform and provide your services. We do not ask for unnecessary or excessive data.

We do not collect any information beyond what is listed above. Gold99 has no access to your social media profiles, chat messages, or any other personal communications.

Gold99 collects information through several methods. Every method is fully transparent and based on your consent.

• At Registration: Information you provide directly when creating an account is collected at that time.
• In the KYC process: Information is collected from documents uploaded for identity verification.
• At the Time of Transaction: Payment details are automatically recorded at the time of each deposit or withdrawal.
• When Using the Platform: When you play games, technical data is collected via cookies and log files.
• When Contacting Support: When you contact us, information from that interaction is saved.

Gold99 uses your information only for its intended purposes. We never misuse your data, and using it for anything beyond what is authorized goes against our policy.

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To perform KYC verification and prevent fraud.
• To provide customer service and technical support.
• To inform you of relevant promotions and bonus offers — only with your consent.
• To promote responsible gaming and identify signs of problem gambling.
• To comply with legal obligations.
• To improve the security and performance of the platform.

Gold99 never shares or sells your information to third parties for advertising purposes. Your data exists for one reason only — to provide you with a better experience.

Gold99 stores your information using industry-leading security technology. Our servers are protected by encryption, firewalls, and regular security audits.

• 256-bit SSL Encryption: All data transmissions are carried out through encrypted channels.
• Separate Payment Server: Financial data is stored on a separate, secured server.
• Two-Factor Verification: Two-factor authentication is in place to protect account access.
• Regular Backups: Data is backed up regularly to ensure no information is lost.
• Restricted Access: Only authorized personnel have access to personal information.

Please note — no method of transmission over the internet is 100% secure. We take every precaution we can, but no one can guarantee absolute security. That is why it is important to keep your password confidential and to notify us immediately if you notice anything suspicious.

Gold99 does not share your personal information with anyone — that is a core principle. In limited circumstances, however, some sharing may be necessary, as detailed below.

• Payment Provider: Minimum necessary information is shared to complete transactions with bKash, Nagad, or Rocket.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a government authority.
• KYC Partners: Information may be shared with licensed verification services for identity checks.
• Business Succession: If Gold99 ever merges with another company, your information may be transferred — however, this policy will continue to apply.

Gold99 uses cookies on its website and app. Cookies are small files stored in your browser that help make your experience smoother and more convenient.

• Essential Cookies: To maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the platform are used most — on a fully anonymous basis.
• Performance Cookies: To monitor page load speed and identify technical issues.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. Gold99 does not use third-party tracking cookies.

Gold99 believes you should have full control over your own data. That is why we provide you with the following rights:

• Right to Access: You may submit a request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that specific data be deleted, provided there is no legal obligation to retain it.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data.

Gold99 is strictly for adults (18+). We do not intentionally collect any information from minors.

If a parent or guardian becomes aware that their child under the age of 18 has created a Gold99 account, please contact our support team immediately. We will close the account and delete all collected information.

Gold99 may update this privacy policy when necessary. You will be notified of any significant changes via email or a platform notification before they take effect.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. The date of the latest update will always be shown at the top of this page. We recommend checking this page regularly.

If you have any questions, complaints, or requests regarding our Privacy Policy, please reach out to us. Our data protection team is always ready to respond to your message.